2nd Line Support Engineer in EDO Support Team
6.0/10
Magnit
Not specified
Remote
mid
28 days ago
techSQLOracleGrafana
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Description
Responsibilities
- •Resolve incidents based on user requests
- •Process and eliminate monitoring events
- •Address failures and their consequences identified by the monitoring system
- •Control performance to prevent degradation of the information system
- •Analyze problems and formulate preventive measures
- •Create and update monitoring and control points
- •Form and maintain an up-to-date knowledge base
- •Update and control the implementation of changes
- •Resolve organizational issues
- •Interact with the 3rd line support to solve problems
Requirements
Requirements
- •Confident knowledge of SQL and experience with Oracle, ability to write and optimize queries, and understanding of database principles, including indexes, jobs, and basic administration aspects
- •General understanding of information system architecture, principles of service integration, and basic knowledge of object-oriented programming to navigate system logic and interact with development
- •Experience with monitoring and logging tools, such as Grafana or similar systems, and ability to analyze logs to find incident causes
- •Independence in seeking information, correlating data from different sources, and making decisions based on analysis
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