Associate II - Licensing and Commissions
6.0/10
Zinnia
Not specified
Remote
mid
about 1 month ago
May be outdated
techMS Officedata entrydata validationdata analysis
AI Summary
The vacancy is well-defined but lacks compensation details, affecting overall attractiveness.
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Description
What you'll do
WHAT YOU LL DO
- •Process licensing & commissions transactions as per standard operating procedures (SOPs)
- •Perform data entry, data validation, and data analysis with high accuracy
- •Review, verify, and update records in internal systems.
- •Handle email-based communication with internal teams or clients.
- •Ensure compliance with quality standards, turnaround time (TAT), and SLAs
- •Identify discrepancies or errors and escalate issues to supervisors when required
- •Maintain confidentiality and data security as per company and client policies
- •Participate in process improvement initiatives and training programs
- •Meet productivity, accuracy, and performance targets consistently
- •Researching and processing requests while working on multiple screens and applications.
- •Resolving moderately routine questions following pre-established guidelines.
- •Performing routine research on customer inquiries.
- •Ensuring customer satisfaction and strive to meet & exceed service standards.
- •Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- •Ability to work with strict timelines.
Conditions
WHAT S IN IT FOR YOU?
- •At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done.
- •We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Requirements
WHAT YOU LL NEED
- •Good written communication skills
- •Strong attention to detail and accuracy
- •Basic knowledge of MS Office (Excel, Word, Outlook)
- •Ability to work with large volumes of data
- •Time management and multitasking skills
- •Ability to work independently as well as in a team
- •Willingness to work night shifts
- •Must be able to type 30+ WPM with 98% accuracy.
- •Graduation in any stream, Commerce Graduate preferred.
- •Experience of working in Insurance process would be preferred.
- •Experience in a professional/office related environment that required you to work regularly scheduled shifts.
- •Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- •Effective English business communication skills required to exchange information with client.
- •Must have basic Email/ Letter writing skills.
- •Good understanding of MS Excel and MS-Outlook.
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