Client Success Manager
6.0/10
Bitcoin Suisse
Not specified
Office / on-site
mid
about 1 month ago
May be outdated
cryptosupportweb3
AI Summary
The vacancy is well-defined but lacks clarity on compensation and technical tools.
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Description
What you'll do
- •Establishing and maintaining trusting long-term relationships with our existing and potential clients in the respective client segments (Institutional, U/HNWI, EAM & Family Offices)
- •Conducting sales and consulting in the field of crypto-financial services such as brokerage, trading, custody, lending and staking
- •Recognizing potential growth areas and expanding the client portfolio
- •Developing and executing the business strategy for the specific client segment, which involves activities such as sales campaigns, client events, and other business development efforts
- •Initiating and leading client outreach efforts, focusing on product sales and increasing upselling opportunities to targeted clients
- •Providing high quality support services to meet the needs, goals and expectations of our clients and prospects, including gathering feedback and market intelligence to help further develop the services portfolio
- •Being responsible for handling and onboarding prospects in close coordination with Legal & Compliance ensuring an efficient and smooth due diligence process
- •Participating in various (crypto)-finance related events
Conditions
- •Expertise: Work with crypto native experts
- •Culture: Positive and supportive team culture that relies on common goals, ambitions and values
- •Activities: Regular team events and activities
- •Ownership: High level of autonomy and responsibility
- •Crypto Salary: Option to get a part of your salary in Bitcoin and/or Ether
- •Workation: Enjoy the flexibility of working across designated EU countries, with up to 10 days a year to combine work and travel
Requirements
- •Bachelor’s degree or further education in Banking, Finance or Business Administration
- •Ideally, you have already established a client network within the relevant segment and have the potential to further build and grow your own client book
- •Solid understanding of Compliance functions and Swiss AML regulations is a must
- •Motivated, dedicated and responsible personality with strong team-player attitude and the ability to work under pressure
- •You have a passion for excellence, change and effectiveness
- •Excellent verbal and written language skills in German and English, other languages are an advantage
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