Complaints Market Manager (Germany)
8.0/10
N26
$30,250 – $46,750 USD
Remote
senior
25 days ago
fintechtechcomplaints handlinglegal understandingcustomer serviceregulatory complianceCRM toolsprocess management
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Description
What you'll do
- •Co-manage the team of associates and analysts handling customer complaints for the German market.
- •Support other market teams in ensuring compliant resolutions.
- •Act as a primary contact for German-speaking authorities and external dispute resolution bodies.
- •Prepare audit-ready documentation for complaints processes.
- •Lead initiatives to tackle root causes of complaints and improve processes.
- •Provide expertise on German consumer and banking regulations.
- •Mentor complaints analysts in German-language handling.
- •Monitor KPIs and SLAs, identifying risks and inefficiencies.
Conditions
- •Full-time employment with relocation to Spain.
- •Salary range: $30,250 – $46,750 USD.
- •Opportunity to work in a motivated, international team.
Requirements
- •Fluency in German and English; Spanish, Italian or French is a plus.
- •University degree in law or strong career track in related fields.
- •Several years of experience in complaints handling or legal operations in banking or financial services.
- •Experience with financial regulators is a strong plus.
- •Strong analytical mindset and excellent writing skills in German.
- •Ability to improve operational processes and use CRM tools like Salesforce.
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