Customer Success Manager
8.0/10
Mindbox
$1,150 – $1,700 USD
Office / on-site
mid
27 days ago
marketingtechclient managementAPIHTML
AI Summary
The vacancy is well-structured with clear responsibilities and compensation, but lacks some details on processes.
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Description
What you'll do
- •Help clients grow revenue and achieve other business goals using Mindbox tools
- •Build relationships with decision-makers: agree on success metrics, negotiate the connection of new product tools, plan budgets
- •Manage 12-15 clients from various sectors of medium-sized businesses simultaneously
- •Set up automatic scenarios, segments, pop-ups in Mindbox
- •Train clients to work in the system
- •Prepare technical specifications, selecting the necessary API methods for client tasks
Conditions
- •Work format: Office, Moscow
- •Salary from 115,000 to 170,000 rubles
Requirements
- •Experience managing projects in a team of at least 2 people: at university, personal projects, or work
- •Independence in decision-making: you don't need someone to always tell you what to do
- •Openness to feedback from clients and colleagues, willingness to reflect and change
- •Focus on quality and usefulness in work
- •Experience working with clients/entrepreneurial experience or work in a helping profession
- •Interest in marketing: for example, launching ads in Yandex.Direct
- •Interest in IT: know what an API is, not intimidated by HTML
- •Experience working with clients: identifying tasks, negotiating
- •Experience training others: for example, teaching or working in technical support
- •Knowledge of A/B testing and control groups
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