Customer Support Agent
7.0/10
Wert.io
From $34,000 USD
Remote
mid
28 days ago
supportweb3fintechcryptodefinftdao
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Description
What You Will Do
- •Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)
- •Timely alert the team about possible bugs or glitches in our products
- •Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product
- •Dive deeper into the user's problems, investigate and help the team locate and fix the issues
- •Detect patterns in user behaviour and analyse data to extract them and group users based on the data
- •Use AI to adjust product for each group of users accordingly and set the rules for each group
- •Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience
- •Work closely with other teams to provide insights about users’ pain points and requests to translate them into product features
- •Become an expert in how smart contracts, blockchains and traditional payments work
Requirements
What We Expect From You
- •Strong analytical skills
- •Talent in turning chaos into system
- •An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
- •Impeccable written and fluent spoken English
- •Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
- •You are a quick thinker who likes getting to the root of things
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