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Coinhako

Customer Support Representative

7.0/10

Coinhako

$70,000 – $204,500 USD
Remote
mid
about 1 month ago
May be outdated
cryptofintechsupportweb3

AI Summary

The vacancy is well-structured with clear responsibilities and compensation, but lacks detail on tools and technologies.

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Description

What you'll do

  • •Provide accurate, comprehensive and timely information to customers via the ticket system or live chat.
  • •Ability to identify and understand customer problems.
  • •Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
  • •Ability to identify and relay critical issues and bugs that requires immediate attention to the respective teams.
  • •Follow communication procedures, guidelines, and policies.
  • •Verify customer documentation and guide them through the onboarding process.
  • •Documentation of common inquiries, feedback, and complaints.
  • •Highlight improvements in processes and procedures that will enhance customer experience.
  • •Other ad-hoc duties assigned.

Conditions

  • •MacBook or high-end laptop for working.
  • •Full coverage of social insurance.
  • •Premium health care for you and your family members.
  • •Full 100% salary during probationary period.
  • •Working in a professional, friendly, well-equipped workspace with both foreigners and Vietnamese.
  • •Extensive on job training; will always having chances to work with new emerging technologies.
  • •Friendly and fun start-up work culture.

Requirements

  • •Must be available to work shifts if required.

Early shift: 7:00 A.M - 3:00PM.

Night shift: 3:00 P.M - 11:00 P.M. (5 days/week, including weekends, holidays, and OT if needed).

  • •Minimum 1-year experience in customer service, preferably in the finance or E-commerce industry.
  • •Bachelor’s College degree or equivalent.
  • •Familiarity with macOS or comparable technology is preferred.
  • •Excellent verbal and written skills in English.
  • •Ability to work interdependently with colleagues and is highly self-motivated.
  • •Proactive and positive with a passion for continually improving customer success function.
  • •Willingness and open-mindedness to learn in a new environment and domain.
  • •Proficient in written and customer relation skills to resolve customers inquiries.
  • •Ability to demonstrate patience and professionalism when dealing with challenging situations.
  • •Understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferred.
  • •Contribute to the team culture in a positive manner and customer-centric mindset.
  • •High level of honesty and integrity.

Proactive and meticulous.

  • •A sense of responsibility and teamwork spirit.
  • •Ability to work under pressure, strong communication skills, and exceed expectations.
  • •Passionate about the crypto industry.
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