Customer Support Representative with Mandarin or Japanese – Crypto Platform
7.0/10
Conectys
$13,500 – $27,500 USD
Hybrid
mid
29 days ago
cryptofintechsupportweb3
AI Summary
The vacancy is well-structured with clear responsibilities and requirements, but lacks some details on compensation and company links.
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Description
What you'll do
- •Assist customers with inquiries via live chat or email, in Mandarin or Japanese and English
- •Ensure an efficient, accurate, and high-quality customer service experience
- •Be well equipped with the Bybit platform, products, and crypto-market fundamentals
- •Diligently manage and follow up on inquiries or complaints from current and prospective users
- •Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
- •Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
- •Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes
Conditions
- •Exposure to a global crypto-currency leader (Bybit)
- •A challenging fintech environment where accuracy, learning, and initiative are encouraged
- •Opportunity to develop valuable expertise in crypto-currency trading platforms and financial products
- •International exposure and collaboration with distributed, multicultural teams
- •Competitive compensation - salary range for Mandarin from 3700 RM up to 4500 RM and for Japanese from 7000 RM up to 9100 RM
- •Benefits aligned with experience and shift patterns
- •A growing project where your contribution and expertise are visible
- •Developed Learning & Development programs to support your growth
- •Commitment to diversity and fair treatment of staff
Requirements
- •Mandarin or Japanese proficiency as close to native level
- •Strong command of English, written and spoken
- •Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email)
- •Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage
- •Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred
- •Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
- •Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms
- •Team player, committed and self-driven
- •Ability to perform 5 days’ shift work, including weekends and public holidays
- •Willingness to work onsite during day shifts and from home during night shifts
- •Legal work authorisation in Malaysia is required
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