DEX Customer Service Specialist
6.0/10
BingX
Not specified
Remote
mid
about 1 month ago
May be outdated
cryptodefisupportweb3
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The vacancy is well-defined but lacks specific compensation details and technology descriptions.
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Description
What you'll do
- •Provide timely, professional, and friendly bilingual support (Chinese/English) to global users through multiple channels.
- •Analyse and resolve common user issues during transactions, including transaction failures, insufficient Gas fees, slippage settings, and authorisations.
- •Guide users to check transaction status via blockchain explorers and troubleshoot problems like undelivered assets.
- •Offer clear instructions on platform features, liquidity mining, staking, and other related operations.
- •Deliver security education to users, such as identifying and warning against phishing websites, fake customer service, and "counterfeit token" scams.
- •Accurately record, track, and report bugs, product suggestions, and community sentiment provided by users.
- •Collaborate closely with product and development teams to translate user feedback into motivation for product optimisation.
- •Assist in maintaining and updating the official knowledge base and FAQ to enhance users' ability to resolve issues independently.
Conditions
- •Join an international and diversified team
- •Great career development in a fast-growing company
- •Be part of the future of finance technology and achieve meaningful goals
- •Competitive market salary and fully remote/work-from-home flexibility
- •Flexibility to observe your local holiday calendar, alongside additional benefits
Requirements
- •Proficient in both Chinese and English, with excellent written and verbal communication skills.
- •Strong interest in blockchain and Web3, along with basic understanding of core concepts of major public chains like Ethereum.
- •At least 1 year of customer service experience, or exceptional empathy, patience, and problem-solving abilities.
- •Ability to quickly learn new technologies and work efficiently in a fast-paced, remote environment.
- •Strong sense of responsibility and teamwork spirit.
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