Government Customer Success Manager - Elliptic
5.0/10
Elliptic
Not specified
Remote
mid
22 days ago
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Description
What you’ll do
- •Own customer outcomes for a defined portfolio of UK and EMEA government and public sector customers, managing relationships from onboarding through renewal and expansion.
- •Serve as the primary strategic point of contact across each account, fostering trust with operational users, leadership, procurement, and security stakeholders.
- •Drive adoption and value realization by developing tailored success plans, leading service and strategy reviews, and aligning Elliptic’s capabilities to each agency’s mission and compliance objectives.
- •Monitor account health and engagement trends, identifying early indicators of risk or opportunity and taking timely, proactive action to safeguard renewals and encourage growth.
- •Lead renewal and expansion cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting outcomes, and negotiating terms that balance agency priorities with Elliptic’s business goals.
- •Collaborate closely with Sales, Product, Engineering, and Support to resolve issues, communicate roadmap context, and advocate for the unique needs of government partners.
- •Coordinate secure communications and documentation in accordance with customer and internal policies, maintaining the highest standards of reliability and responsiveness.
- •Build and maintain structured account intelligence, tracking usage, measurable outcomes, stakeholder movements, and next actions to ensure alignment and transparency.
- •Represent the voice of the government customer internally—providing insights that guide product evolution, policy decisions, and service delivery for public sector use cases.
- •Contribute to the ongoing refinement of Elliptic’s government customer‑success strategy, sharing lessons learned and best practices to strengthen engagement across this critical segment.
Requirements
Required Qualifications
- •British citizen (due to security requirements for UK Government work).
- •Active UK Security Check (SC) clearance.
- •Demonstrated experience working with public sector customers, including managing complex stakeholder groups and navigating formal procurement and contracting processes.
- •Background in or strong understanding of public sector operations - experience working directly within government is strongly preferred.
- •Proven success managing and growing strategic accounts in Customer Success, Account Management, or an equivalent customer‑facing role.
- •Comfort collaborating with law enforcement and intelligence agency customers (directly or via partners), exercising appropriate discretion, diplomacy, and professionalism.
- •Excellent communication skills, with the ability to translate complex or technical concepts into clear, actionable guidance for diverse audiences.
- •Strong organizational and prioritization skills, capable of managing multiple high‑value accounts and deadlines while maintaining attention to detail and thorough follow‑through.
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