Head of CRM
8.0/10
Joom Marketplace
$25,000 – $42,500 USD
Remote
lead
28 days ago
marketingtech
AI Summary
The vacancy is well-structured with clear expectations and compensation, but lacks specific tech stack details.
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Description
What you'll do
- •Own Joom's CRM strategy, keeping communications customer-first, insight-led and additive to the overall experience
- •Define how CRM drives engagement, retention and revenue through lifecycle, product and behavioural triggers
- •Balance commercial performance with long-term customer trust and brand engagement
- •Own the weekly sales calendar, maintaining pace while staying responsive to in-week demands
- •Lead and develop a high-performing team
- •Operate as a player-manager, contributing directly while empowering your team to own their work
- •Support our culture by fostering our values: Move Fast, Thrive for Excellence, Innovate, Be Open and Honest and Together We Win
Conditions
- •Compensation package: base salary and performance-based bonuses
- •Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave
- •Relocation Support: full assistance for a smooth relocation for the employees and their family
- •Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses
- •Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of teamwork
Requirements
- •Proven experience in CRM, lifecycle marketing or customer engagement at scale
- •Solid understanding of large marketing automation products (CDPs and CRM platforms)
- •Strong technical skills: data architecture, campaign analytics, A/B testing
- •Hands-on execution capability — ability to balance leadership and individual contribution
- •Experience leading design and evolution of CRM architecture
- •Fluent English
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