Head of Customer Success
8.0/10
Cindicator
$63,250 – $109,250 USD
Remote
lead
27 days ago
cryptofintechsupportweb3
AI Summary
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Description
Responsibilities
- •Customer Success system development and implementation.
- •Leading the team of support & community managers.
- •Ensuring relationship-focused client management for robo-advising and analytical products clients;
- •General account management, including all agreements, payments, documentation, work with reclamations, CRM-system etc;
- •New clients onboarding via all communication channels;
- •Clients support, including first line technical support, in chat, e-mail, online conferences for robo-advising Clients and Analytical Platform forecasters.
Conditions
- •Actively engage and participate in creating the innovative products for the new digital economy;
- •Work in a highly motivated team of young professionals, including product managers, researchers, traders and analysts;
- •Interaction with leaders of blockchain, crypto and traditional financial markets industries;
- •Resources for personal and professional development;
- •Remote team working from all over the world.
Requirements
Requirements
- •Proven record of managing fully remote Customer success team;
- •Hands on experience in customer support;
- •Experience and strong interest in the crypto market and the new economy;
- •Fluent English;
- •Data driven decision making;
- •Professional understanding of the strength and the weaknesses of the different customer management systems;
- •Good experience with CRM.
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