High Potential Program - IT Support
8.0/10
Impossible Cloud
$87,500 – $154,500 USD
Remote
mid
24 days ago
aitechIT supportcloud computingAILinuxmacOSWindowsPythonbash
AI Summary
The vacancy is well-structured with clear responsibilities and compensation, but lacks some details on company presence and processes.
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Description
What You Will Do
- •Solve problems! Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company’s growth.
- •Onboarding & Training (Months 1–2): Receive one-on-one mentorship and weekly feedback from seasoned tech leaders. Learn the company’s internal IT infrastructure, compliance requirements, and build your essential IT support toolkit.
- •Project Immersion (Months 3–4): Working closely with the Engineering Team, you will dive into hands-on projects across four core areas:
- •Helpdesk & Support: Be the first point of contact for internal IT requests and support tickets - covering hardware, software, accounts, and connectivity.
- •Asset Management: Own end-to-end asset management for employee equipment, including devices (macOS/Windows) and monitors.
- •Access & Permissions: Support the Engineering Team with user account and access permission management.
- •Documentation & Compliance: Maintain and document our internal IT infrastructure, tools, and processes in line with our compliance and certification requirements.
- •Leadership Excellence & Impact (Months 5–6): Lead impactful projects demonstrating your growth on your journey to become a global ambassador of the company. Identify recurring issues and proactively suggest or implement fixes, driving continuous improvement across the company’s technical operations.
What We Offer
- •Comprehensive Training: Learn extensively with direct feedback from up to the founders, with the program designed to explore potential full-time employment following its completion.
- •Mentorship and Development: Benefit from one-on-one mentorship and personalized coaching. You will have a senior leader directly assigned as your mentor to guide you throughout the program.
- •Practical Experience: Get involved in real projects from day one, collaborating with teams across the company on initiatives that actually matter.
- •Community and Networking: Participate in monthly collaborative meetup weeks with cool team events and build a robust professional network.
- •Career Advancement: Successful completion of the program opens the door to a full-time position.
- •Additional Perks: Great office in a trendy location, free healthy brain food, a canteen and subsidized premium gym membership.
Requirements
What You Bring
- •Currently enrolled in or recently graduated from a program in Computer Science, Business Informatics, IT Management, or possess equivalent practical knowledge.
- •A natural problem-solver - you don’t wait for someone else to fix it.
- •Structured, reliable, and communicative - someone the team can count on.
- •Genuine curiosity about AI tools and automation and how they can streamline internal operations.
- •Comfortable working across Linux, macOS, and Windows environments.
- •Fluent in English; German is a plus.
- •Nice to have: Prior experience with scripting (Python, bash), MDM tools or AI workflow automation platforms (e.g. Make, Zapier, n8n).
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