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Sardine

IT Helpdesk Technician

7.0/10

Sardine

Not specified
Remote
mid
about 1 month ago
May be outdated
techIT operationshelpdesktechnical supportmacOSGoogle WorkspaceJAMFVPNpassword managersendpoint securitySlackGitHub

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The vacancy is well-structured with clear responsibilities and company information, but lacks specific salary details.

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Description

Our culture

  • •We have hubs in the Bay Area, NYC, Austin, Toronto, and SĂŁo Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
  • •We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
  • •We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

Location

  • •Remote - Germany - From Home / Beach / Mountain / Cafe / Anywhere!
  • •We are a remote-first company with a globally distributed team. You can find your productive zone and work from there.

What you’ll be doing

  • •Maintain and support core IT systems, including Google Workspace and device management (JAMF).
  • •Execute IT onboarding and offboarding processes, including hardware provisioning, computer setups, and access management for a growing global team.
  • •Support tools like VPNs, password managers, and endpoint security; ensure employee devices are patched, compliant, and functioning properly.
  • •Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets for teammates via Slack, email, and video.
  • •Maintain accurate hardware and software inventories and assist in administering our collaboration stack (e.g., Slack, GitHub, Asana).
  • •Keep internal systems documentation and knowledge base articles up to date for both the IT team and end-users.

Benefits we offer

  • •Generous compensation in cash and equity.
  • •Early exercise for all options, including pre-vested.
  • •Work from anywhere: Remote-first Culture.
  • •Flexible paid time off and Year-end break.
  • •Health insurance, dental, and vision coverage for employees and dependents - *US and Canada specific*.
  • •4% matching in 401k / RRSP - *US and Canada specific*.
  • •MacBook Pro delivered to your door.
  • •One-time stipend to set up a home office — desk, chair, screen, etc.
  • •Monthly meal stipend.
  • •Monthly social meet-up stipend.
  • •Annual health and wellness stipend.
  • •Annual Learning stipend.

Requirements

What you’ll need

  • •2 to 4 years of experience in IT operations, helpdesk, or technical support in a fast-moving environment (startup or high-growth experience is a plus).
  • •Strong proficiency in supporting macOS environments, basic network troubleshooting, and hardware support.
  • •Hands-on experience with Google Workspace administration and familiarity with Mobile Device Management (MDM) workflows.
  • •Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders with empathy and patience.
  • •A self-starter who can efficiently prioritize a daily ticket queue, manage a diverse workload, and know when to escalate complex issues to senior IT staff.
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