L1 Technical Support Specialist
4.0/10
T1
Not specified
Office / on-site
junior
25 days ago
supporttechweb3rwagamingcrypto
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The vacancy has clear tasks but lacks compensation details and tech stack information.
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Description
Responsibilities
- •Classifying inquiries
- •Monitoring SLA
- •Resolving incidents (searching, analyzing, and eliminating causes)
- •Preparing articles for the knowledge base
- •Interacting with users via phone and email
- •Collaborating with support lines
Requirements
Requirements
- •At least 1 year of experience in a similar position
- •Experience in writing instructions and maintaining a knowledge base
- •Proficient PC user
- •Ability to work with large volumes of information
- •Clear speech and communication skills
- •Stress resilience, attention to detail
- •Secondary vocational or higher education
- •Self-organization, responsibility
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