Level 3 IT Support Engineer
8.0/10
Soft2Bet
$55,000 – $85,000 USD
Remote
mid
about 1 month ago
May be outdated
supporttechHTMLCSSHTTP(S)Bash/shell scriptingSQLKQLJQLLogging/monitoring tools (ELK stack, Grafana, PagerDuty)
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Description
What you'll do
- •Assess issues and provide solutions for incidents and problems that cannot be handled by tier 1,2
- •Manage incidents’ life cycle until they are fully resolved or provide a workaround solution, escalation to 4 level support where required
- •Periodically perform analysis to see if new problems need to be registered
- •Coordinate root cause analysis
- •Support hot-fix deployment process
- •Perform log level analysis
- •Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
- •Qualification/replication of the reported issue in an appropriate customer environment
- •Information gathering to ensure complete availability of details required for root cause analysis
- •Provision of technical resolution or problem workaround
Conditions
- •Learning and development opportunities and challenging tasks
- •Official employment in accordance with Cyprus and EU laws, family member registration
- •Relocation package (tickets, hotel for 2 weeks)
- •Office fitness corner
- •Language skills development and partial cost coverage for language classes
- •Birthday celebration present
- •24 working days of annual vacation
- •Breakfasts and lunches in the office (partially paid by the company)
Requirements
- •2+ years of experience in IT
- •Strong HW/SW analytic, problem-solving and troubleshooting skills
- •Deep knowledge of HTML/CCS, HTTP(s)
- •Understanding of client-server architecture
- •Experience in bash/shell programming (nice to have)
- •Experience in SQL/KQL/JQL querying and managing data
- •Strong Debugging skills
- •Experience working with logging, monitoring, and alerting tools (e.g.
ELK stack, Grafana, PagerDuty)
- •Ability to perform log level analysis
- •Structured and process-oriented
- •Self-learning ability, self-motivated and team player
- •Ambition to learn new systems, procedures, techniques in a short period of time
- •Experience with bug and issue tracking system (Jira preferred)
- •Ability to problem solve independently and multi-task
- •Understand of ITIL methods
- •Understand of Systems development life cycle
- •Pro-active, resourceful with high level of accuracy and attention to detail
- •Ability to meet strict deadlines and manage stress effectively
- •Strong communication and reporting skills
- •Experience in gambling/betting (nice to have)
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