Operations Manager – Middle
8.0/10
SOFTSWISS
$51,750 – $86,250 USD
Remote
mid
6 days ago
igamingoperationstechiGamingProject ManagementAccount ManagementJiraConfluence
AI Summary
The vacancy is well-structured with clear responsibilities and requirements, though compensation details could be improved.
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Description
What you’ll do
- •Analyze key product and financial metrics across projects on a daily basis
- •Identify anomalies, risks, and growth opportunities before they impact the business
- •Conduct initial root-cause analysis together with analysts and internal teams
- •Coordinate cross-functional teams to resolve operational incidents and business issues efficiently
- •Monitor task execution, SLA compliance, and timely escalation of critical issues
- •Ensure alignment and effective communication between internal departments
- •Translate business needs into actionable internal tasks and oversee their execution
- •Initiate process improvements and scale successful practices across multiple projects
- •Maintain operational documentation, processes, and workflows in Confluence
- •Support operational planning and execution across ongoing initiatives
Main Advantages
- •Private health insurance
- •Sports benefits
- •Comprehensive Mental Health Program
- •Free English lessons (online)
- •Local language courses
- •Paid time off
- •Maternity leave support
- •Referral program rewards
- •Upskilling, internal workshops, and participation in professional conferences and corporate events
Requirements
Required Experience
- •Experience in iGaming in Operations, Project Management, or Account Management roles
- •Strong understanding of product and financial metrics
- •Ability to analyze data and identify root causes of deviations
- •Experience identifying bottlenecks and inefficiencies in operational processes
- •Ability to propose and implement operational process improvements
- •Experience working with Jira and Confluence
- •High level of ownership and proactivity
- •Strong communication and coordination skills
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