People Operations Coordinator

#### People Operations

• •Manage the administrative processes for the employee journey, including accurately tracking and updating our HRIS and ATS for new hires, role changes, and departures.
• •Ensure all people data across systems is correctly uploaded and maintained. Generate and distribute routine reports and metrics to support People Team activities.
• •Proactively identify areas for operational improvement, with a focus on leveraging system capabilities, automation, and AI tools to streamline administrative processes and eliminate manual effort.
• •Serve as the primary administrator for the HRIS and ATS platforms, managing user access and acting as the initial point of contact for system-related queries and basic troubleshooting.
• •Strictly adhere to protocols for data protection and confidentiality when handling employee information within the HRIS and shared files, ensuring data security at all times.

#### First-Line Support

• •Act as the initial point of contact for employees' routine questions regarding People policies and general administration, escalating complex or confidential queries to the appropriate team member.
• •Prepare general employment-related documentation such as standard letters and assist with routine internal communications.

#### Office Management & Facilities

• •Act as the key contact for the general maintenance and smooth operation of the Cape Town office. Quickly address and coordinate solutions for any facility or operational issues.
• •Oversee the inventory and manage the regular restocking of all essential groceries, office supplies, and equipment to ensure the office is consistently well-equipped for daily operations.
• •Manage relationships and logistics with key office vendors, ensuring high standards and reliable service delivery.
• •Coordinate all physical office access requirements, including the management of keys, access cards, and ensuring that all necessary employees and approved visitors have appropriate entry.
• •Support internal initiatives related to employee wellness and contribute to maintaining a positive, professional, and efficient office environment.

• •Fair and competitive salary at every stage of your growth.
• •Meaningful ownership in the business through our employee option scheme.
• •Flexible working hours, with hybrid working at its heart.
• •A culture built on passionate, growth-minded people.
• •A flexible approach to holiday.
• •Opportunities to travel to our offices around the world.
• •An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets.

• •1-3 years of direct experience in a People Operations, HR Administration, or Office/Admin Coordinator role, ideally within a fast-paced, scale-up environment.
• •Demonstrated ability to manage high-volume administrative tasks with exceptional organisational skills and meticulous attention to detail.
• •Unwavering commitment to confidentiality and the ability to strictly manage sensitive employee data according to policy.
• •Proven track record of identifying inefficiencies and a strong aptitude for utilising technology, automation, or AI features within systems to optimise workflow and increase efficiency.
• •Proven experience maintaining data integrity within an HRIS or similar database platform.
• •High proficiency in Google Workspace or Microsoft Office Suite, particularly with spreadsheets for data tracking and reporting.
• •Practical experience managing office facilities, logistics, inventory, and vendor relationships.
• •A demonstrable track record of identifying inefficiencies and proposing solutions to improve and streamline administrative processes.
• •A proactive, customer-service mindset when engaging with employees, vendors, and internal stakeholders. Excellent verbal and written communication skills.