Principal Product Manager - Verification & Activation(Exchange)
7.0/10
Crypto
$150,000 – $250,000 USD
Remote
senior
28 days ago
cryptoproductweb3
AI Summary
The vacancy is well-defined with clear responsibilities and compensation, but lacks specific tech stack details and required skills.
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Description
Key Responsibilities
- •KYC — From Initiated to Approved
- •Own the identity verification platform strategy, roadmap, and execution — not just vendor management.
- •Build toward multi-vendor routing optimisation across KYC providers and equivalents — maximising pass rates, minimising fraud, and managing cost-per-verification as a P&L metric.
- •Drive the platform toward self-serve configurability so that product teams across the Exchange can configure IDV requirements, decision rules, and vendor preferences without an Engineering dependency for every change.
- •Deliver composable IDV components — document collection, liveness, facematch, motion — that can operate independently across different product contexts.
- •Lead initiatives to combat synthetic fraud through liveness challenges, e-ID integrations, and ML-powered fraud scoring in partnership with Risk and IDV vendors.
- •Monitor and manage false positive rates carefully — fraud defence must not sacrifice real users.
- •Evaluate and roadmap Non-Doc (document-free) verification and Reusable Identity solutions as high-leverage levers for reducing drop-off while maintaining compliance.
- •Use the external competitive benchmark of approximately 2-minute average KYC completion at best-in-class multi-asset brokers as a reference bar for roadmap prioritisation.
- •Work with Compliance to ensure regional KYC variations are handled in the product without creating dead-end or confusing experiences for users in specific jurisdictions.
- •Re-KYC Experience
- •Own the product experience for existing users who are required to re-verify their identity due to document expiry, regulatory triggers, risk-profile changes, or periodic compliance review cycles.
- •Design the Re-KYC journey to be low-disruption, clearly communicated in advance, and completable with minimal drop-off — with particular attention to users who are mid-activity or holding open positions at the time of a re-verification trigger.
- •Build a communication cadence — advance notice, reminders, and grace period management — that is as carefully designed as the verification UX itself.
- •Ensure the Re-KYC flow reuses the same IDV infrastructure as new-user KYC, maintaining consistency while accounting for the distinct context of an existing, active user.
- •Track Re-KYC completion rate within grace periods, Re-KYC-triggered account restriction rate, and time from first prompt to approval as dedicated success metrics.
- •Deposit & Withdrawal — Fiat and Crypto
- •Own the deposit and withdrawal experience across all markets. Act as the gatekeeper for payment method availability — deciding which methods live in each country, who is eligible, what limits apply, and when a method is activated, modified, or removed.
- •Fiat rail coverage to maintain and expand:
- •Own the country-specific payment method matrix — maintaining a live view of what is available where, what is pending, and what the roadmap is for each market.
- •Define and enforce the eligibility rules that sit between a user's KYC level and their access to specific deposit and withdrawal methods.
- •Define deposit and withdrawal limits per method, per tier, and per market — and own the product experience when a user hits a limit, including clear messaging, escalation paths, and upgrade prompts.
- •Manage the onboarding of new payment methods end-to-end: vendor or banking partner evaluation, integration scoping, compliance sign-off, UX design, and launch.
- •Own FX spread and processing-fee UX transparency — users who understand what they are paying convert at higher rates and churn at lower rates.
- •Own the on-chain deposit and withdrawal experience alongside fiat: network selection UX, confirmation time expectation-setting, address management, and withdrawal SLA transparency.
- •Target deposit success rate above 92% across fiat and card on-ramping.
- •First Trade & Activation Ladder
- •Own the progression from first deposit to first trade and beyond — the ladder does not end at a funded account.
- •The activation sequence this PM owns: KYC approved → first deposit → first trade → first perp or index position; each rung has its own conversion rate and its own friction to remove.
- •Work with the Exchange trading product team to identify and remove barriers between a funded account and a first executed trade.
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