Product Manager - Merchant Experience
8.0/10
Reown
Not specified
Remote
senior
about 1 month ago
May be outdated
cryptofintechweb3product managementB2Bpaymentse-commerceAPIplatform products
AI Summary
The vacancy is well-defined with clear responsibilities but lacks specific compensation details.
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Description
Merchant Experience
- •Own the merchant dashboard end-to-end. Define how merchants interact with WalletConnect Pay services.
- •Design the merchant onboarding journey. Take onboarding from a hands-on, multi-week process to a self-serve experience that builds merchant confidence from first signup to first live payment, in partnership with our network of licensed off-ramp providers.
- •Build merchant trust through payment visibility. Merchants need to know their money is moving correctly.
- •Own the PSP partner experience. Define how they integrate, provision merchants at scale, and configure settlement.
- •Ship the developer experience merchants expect. Testing, integration, and go-live tooling that makes WalletConnect Pay as fast to adopt as any modern payment platform.
- •Define enterprise integration patterns. Turn these into repeatable platform capabilities.
- •Own the merchant success funnel. Define and measure the full merchant lifecycle from signup through sustained usage.
Go-To-Market & Customer Integrations
- •Own the product side of new customer onboarding. Work directly with Business Development and Partnerships.
- •Define and maintain integration playbooks. Codify the steps from initial partner call to first live payment.
- •Coordinate cross-functionally to ship customer-impacting launches. Align Engineering, Design, Compliance, Marketing, and Partnerships.
- •Turn partner feedback into product improvements. Join partner calls and convert recurring support patterns into platform capabilities.
- •Set direction for the Merchant Experience squad. Define quarterly priorities and coordinate dependencies.
What we offer
- •Fully remote position with a budget for your home office or work environment.
- •Regular team offsites to incredible locations around the world.
- •Opportunities to travel to conferences and community events.
- •Generous PTO and parental leave.
- •Meaningful Learning & Development budget.
- •Competitive compensation package including salary, equity, and potentially tokens.
- •Healthcare coverage for US-based team members.
- •The chance to build at the forefront of onchain payments with one of the most recognised companies in Web3.
Requirements
Who You Are
- •7+ years in product / engineering management building merchant-facing, B2B, or platform products.
- •Payments, fintech, or e-commerce infrastructure experience.
- •API and platform product experience.
- •Web3 experience is NOT required but it's a plus.
Core Capabilities
- •Applies AI tools as a core workflow.
- •Merchant operations empathy.
- •Spec-driven and architecturally literate.
- •Converts complexity into clarity.
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