Senior IT Support Engineer
8.0/10
Brave
$125,000 – $145,000 USD
Remote
senior
16 days ago
techMacOSWindowsLinuxGoogle WorkspaceSlackGitHub1PasswordAI tooling
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Description
What you'll do
- •Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
- •A/V Support using Brave Talk, in house and remote.
- •User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management.
- •Hardware and Software inventory control and purchasing and remote shipping.
- •Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles.
- •Doing security reviews of our vendors and responding to customer security inquiries that relate to IT.
- •Maintaining company asset management with Snipe-IT.
- •Building workflows and automations to help streamline internal processes.
Conditions
- •Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech.
- •Highly competitive salaries & benefits, and generous home-office stipends.
- •Annual company wide get together, in fun locations.
- •Welcoming, humble, ridiculously smart teammates, and a truly flat org structure.
- •Opportunity to get in early at a hyper-growth company, and revolutionize the web.
- •Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
Requirements
- •Experience implementing corporate security controls such as those required for SOC 2.
- •Experience with Google Workspace Admin.
- •Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!).
- •Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools.
- •Understanding how to manage AI tooling such as Claude, Gemini and OpenAI.
- •Strong working knowledge of macOS, Windows and Linux in an enterprise environment.
- •Experience doing internal security audits.
- •Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation.
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