Senior Technical Support Engineer
6.0/10
Conduit
Not specified
Remote
senior
about 1 month ago
May be outdated
cryptosupporttechweb3technical supportinfrastructure opsDevOpsB2BcloudKubernetesAPIsobservability
AI Summary
The vacancy is strong in task clarity and requirements but lacks compensation details.
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Description
What you’ll do
- •Troubleshoot and resolve technical issues raised by customers, across multiple infrastructure layers.
- •Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production.
- •Proactively monitor and flag potential issues before they impact customers.
- •Respond to urgent situations with clarity, empathy, and a methodical approach.
- •Improve our runbooks, tooling, and documentation to make support more efficient and scalable.
- •Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements.
Requirements
You’ll thrive in this role if you
- •Have hands-on experience in technical support, infrastructure ops, or DevOps in a fast-paced B2B or cloud environment.
- •Are a self-starter who can thrive with autonomy and take initiative as the first regional hire.
- •Stay calm in high-stakes situations and enjoy solving complex technical problems.
- •Are comfortable with container orchestration (e.g. Kubernetes), storage/compute systems, APIs, and observability stacks.
- •Can write or read code snippets (Go, Solidity, or TypeScript preferred).
- •Understanding of L1s or rollup architectures.
- •Have built or contributed to support tooling and automation.
- •Communicate clearly, even under pressure, keeping customers informed and confident.
- •Enjoy working across teams and digging deep into how things really work under the hood.
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