D
Service Manager / Support Line Manager
6.0/10
DALEE
Not specified
Remote
mid
about 1 month ago
May be outdated
supporttech
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Description
Responsibilities
- •Coordinate the work of L1.5 support line;
- •Accept and process support requests, distribute them for work;
- •Analyze incidents and assist the team in resolving them;
- •Work with logs, CMS, and basic technical diagnostics;
- •Interact with developers and L1/L3 specialists;
- •Communicate with the client's international team;
- •Control the timelines and quality of request processing;
- •Maintain documentation on incidents and solutions;
- •Prepare weekly and monthly incident reports (according to the template).
Conditions
- •Fully white salary. We focus on your wishes, experience, and skills.
- •Employment according to the Labor Code of the Russian Federation, paid vacation and sick leave from the first working day.
- •Opportunity for full remote work.
- •Work in a company accredited by the Ministry of Digital Development.
- •Extended DMS package including dentistry.
- •Vibrant corporate life – over 400 events a year (2 corporate parties with transfer payment, English conversation club, joint museum visits, quizzes, book and movie clubs, meme chat, and much more).
- •Sports – corporate volleyball, running club, yoga, and esports tournaments.
- •Training and participation in professional conferences.
Requirements
Requirements
- •Experience in L1 / L2 / L3 support for at least 2 years;
- •Worked as a service manager, project manager, or support team lead;
- •Proficient in English at least B2 for communication with the global team;
- •Ability to read logs and conduct basic technical analysis;
- •Experience with CMS and web projects;
- •Ability to coordinate team work and keep processes under control.
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