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Sardine

Strategic Account Manager - Sardine

7.0/10

Sardine

Not specified
Remote
mid
29 days ago
cryptofintechweb3B2B SaaSFraud PreventionAML ComplianceRisk AnalyticsData ScienceAPI IntegrationSalesforcePylonNotion

AI Summary

The vacancy is well-structured with clear responsibilities and requirements, but lacks specific compensation details.

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Description

Our culture

  • •We have hubs in the Bay Area, NYC, Austin, Toronto, and SĂŁo Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
  • •We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
  • •We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

What you’ll be doing

  • •Own Strategic Relationships: Serve as the primary point of contact for large-scale enterprise accounts, attending to day-to-day needs and "big picture" opportunities to maximize customer ROI.
  • •Drive Account Growth: Proactively identify expansion and upsell opportunities within major accounts to meet long-term revenue and expansion goals.
  • •Lead Implementation & Go-Live: Manage the end-to-end implementation lifecycle by coordinating with internal stakeholders, such as Implementation Engineers and Product Managers, to ensure successful account launches.
  • •Provide Technical & Fraud Advisory: Translate complex product and technology problems into simple, actionable solutions while advising clients on best practices for fraud prevention and compliance.
  • •Monitor Fraud & Performance KPIs: Build, monitor, and communicate critical KPIs to clients—including fraud rates and system performance—to provide strategic analysis for long-term expansion.
  • •Partner with Stakeholders: Collaborate with Technical Account Managers (TAMs) and risk analytics teams to proactively solve new fraud typologies and communicate findings to customers.

Benefits we offer

  • •Generous compensation in cash and equity
  • •Early exercise for all options, including pre-vested
  • •Work from anywhere: Remote-first Culture
  • •Flexible paid time off and Year-end break
  • •Health insurance, dental, and vision coverage for employees and dependents - *US and Canada specific*
  • •4% matching in 401k / RRSP - *US and Canada specific*
  • •MacBook Pro delivered to your door
  • •One-time stipend to set up a home office — desk, chair, screen, etc.
  • •Monthly meal stipend
  • •Monthly social meet-up stipend
  • •Annual health and wellness stipend
  • •Annual Learning stipend

Requirements

What you’ll need

  • •7+ years in B2B SaaS (Fintech/Fraud focus): A natural at building relationships and collaborating in customer-facing roles like Account Manager, Customer Success Manager, or Solutions Architect, preferably with a technical product in a high-growth or startup environment.
  • •Trilingual Fluency & Presentation Skills: Full professional proficiency in Portuguese, English, and Spanish with strong presentation skills for both virtual and in-person meetings with various stakeholders.
  • •Background in Fraud, Payments, Crypto, or Compliance: Deep knowledge of the Brazilian market, including payment processing, fraud detection typologies, and KYC/AML/Sanctions screening workflows.
  • •Exceptional Project Management: Ability to synthesize all inputs and balance stakeholder needs to follow up on API implementations and guarantee successful Go-Live milestones.
  • •Analytical "Number Cruncher": Expert analytical skills to draw insights using BigQuery, Metabase, and Sigma (or related BI tools), with a mandatory requirement to use AI to enhance work outcomes.
  • •Technical Troubleshooting & Tooling: Understanding of how clients integrate APIs to provide first-level technical support, while partnering with Integrations Engineer, and Technical Account Managers (TAMs), as well managing requests via Salesforce, Pylon, Notion, and the Sardine Dashboard.
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