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Wallet

Technical Support Expert

9.0/10

Wallet

$134,000 – $243,000 USD
Remote
senior
26 days ago
cryptofintechsupportweb3SQLGrafanaPrometheusVictoriaMetricsELKOpenSearchKubernetes

AI Summary

The vacancy is well-structured with clear expectations and compensation, though company visibility could be improved.

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Description

What you'll do

  • •Lead investigations of complex, high-impact technical issues that cannot be resolved by the L1/L2 support teams.
  • •Act as an escalation point during incidents, taking ownership of the investigation process.
  • •Drive incident response: coordinate the involved teams (L2, developers, external dependencies), define investigation direction, distribute tasks and ensure progress.
  • •Perform deep technical analysis using logs, metrics, and data.
  • •Conduct advanced root cause analysis across a microservices architecture.
  • •Identify hidden system issues and non-obvious failure patterns.
  • •Work closely with engineering teams to validate hypotheses and push fixes.
  • •Improve incident resolution processes and investigation approaches.
  • •Share expertise and raise the overall technical level of the support team.

Conditions

  • •Our business is growing at an exponential scale.
  • •Non-bureaucratic management that focuses on results.
  • •Regular performance reviews to assess your progress.
  • •Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
  • •Compensation for medical expenses.
  • •Provision of necessary equipment.
  • •Employees get access to the most advanced AI models via mira.tg.
  • •20 working days of paid vacation annually.
  • •11 days off per year.
  • •14 days of paid sick leave to support your health and recovery when needed.
  • •Access to internal conferences, English courses and corporate events.

Requirements

  • •4+ years of experience in technical support or engineering roles (high-load or fintech is a strong advantage).
  • •Strong SQL skills and experience working with production data.
  • •Experience with monitoring and observability tools (Grafana, Prometheus, VictoriaMetrics).
  • •Experience working with log systems (ELK / OpenSearch or similar).
  • •Solid understanding of microservices architecture and distributed systems basics.
  • •General understanding of Kubernetes and containerized environments.
  • •Strong analytical and problem-solving skills, ability to work in ambiguity.
  • •Clear written communication and ability to structure technical findings.
  • •English level B2 or higher.
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