Technical Support Specialist
6.0/10
OZON
Not specified
Remote
mid
22 days ago
supporttechfintechSQLPostgreSQLPythonGraylog
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Description
Responsibilities
- •Resolve user and seller issues;
- •Create bug reports for development, execute SQL queries of varying complexity (PostgreSQL), read logs (Graylog);
- •Build interactions with development and related teams;
- •Conduct meetings and track agreements;
- •Participate in the development and support of services in Python;
- •Work with monitoring systems.
Requirements
Requirements
- •3+ years of experience in user support;
- •Proficient in SQL;
- •Ability to read error logs;
- •Knowledge of web service response codes;
- •Understanding of HTTP requests;
- •Systematic approach and ability to tackle problems comprehensively;
- •Ability to ask questions and get to the essence of the problem, listen to and understand colleagues and clients;
- •Ability to work both independently and in a team;
- •Knowledge of Python.
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