Warehouse Service Associate - Galaxy

In this role you will…

• •Manage warehouse inventory for security and low-voltage equipment, including receiving, stocking, organizing, and issuing materials
• •Stage and prepare job materials for field technicians ahead of installations and service calls
• •Track inventory levels, conduct cycle counts, and maintain accurate records
• •Support scheduling and dispatching of technicians to service calls and project sites
• •Handle inbound calls regarding service issues, take initial calls, create and submit service tickets, and ensure the customer account is billed appropriately
• •Upload and maintain required documentation for service tickets and customer accounts
• •Coordinate with management regarding inventory as needed
• •Use service platforms such as Service Titan to process tickets
• •Provide customer service support via phone, including responding to inquiries and routing service requests
• •Coordinate equipment returns, repairs, and warranty submissions
• •Maintain a clean, safe, and organized warehouse environment
• •Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs
• •Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work
• •Identify opportunities to improve warehouse processes, inventory management, and field support standards

• •Medical, Dental & Vision
• •Paid time off and sick time (accrued)
• •401(k) with company match
• •Paid time off for Major Holidays
• •Monthly cell phone stipend
• •Ongoing training and development
• •Career advancement opportunities