Business Account Manager
8.0/10
SOFTSWISS
$63,250 – $109,250 USD
Remote
mid
29 days ago
fintechtech
AI Summary
The vacancy is well-structured with clear responsibilities and compensation, but lacks detail on tools and company presence.
Check Match — Just drop your CV
See your fit for Business Account Manager in seconds.
Description
Key responsibilities
- •Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
- •Support clients’ life cycle: monitor payment stability and help optimize processes and key performance indicators.
- •Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.
- •Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.
- •Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.
- •Collaborate with internal teams to resolve client needs and improve the overall service.
- •Track trends and changes in the payment industry and use this knowledge to advise clients.
- •Maintain client documentation and reporting, and track account status and action items.
Main Advantages
- •Private health insurance
- •Sports benefits
- •Comprehensive Mental Health Program
- •Free English lessons (online)
- •Local language courses
- •Paid time off
- •Maternity leave support
- •Referral program rewards
- •Upskilling, internal workshops, and participation in professional conferences and corporate events
Requirements
Required Experience
- •2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
- •Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
- •Strong communication and presentation skills; ability to work with multiple stakeholders.
- •Analytical mindset and experience working with payment statistics and performance metrics.
- •Ability to manage multiple clients in a fast-paced environment.
- •Proactive, results-driven, with a high standard of customer service.
Nice to have
- •Experience with international clients and cross-border payments.
- •Experience with CRM systems and analytics tools.
- •Additional foreign languages.
Loading similar jobs...