Customer Operations Lead - Bastion

Bastion enables financial institutions and enterprises to issue regulated stablecoins, generate revenue on reserves, and expand their ecosystems. Bastion’s platform combines stablecoin issuance, secure custody, and seamless orchestration for cross-border transfers, on/off-ramps, and stablecoin conversions. With Bastion’s platform and APIs, businesses can create and scale their stablecoin network, while optimizing revenue, compliance, and control. You can check out our Guide for Candidates here to learn more about our work.

• •Field partner inquiries and manage escalation workflows.
• •Build processes, knowledge base, and tooling for sustainable support.
• •Select, implement, and optimize AI-powered support tools.
• •Work cross-functionally with engineering, product, and compliance.
• •Design and manage BPO strategy as volume grows.

• •Flexible hybrid-work environment.
• •Opportunity to build operational infrastructure for partner support.
• •Fast-paced startup environment with evolving challenges.

• •Experience with automation workflows and AI tooling.
• •Strong judgment in determining where automation belongs.
• •Ability to work cross-functionally and manage partner relationships.
• •Familiarity with technical escalations and regulatory workflows.