Customer Success Manager, Enterprise Accounts
8.0/10
Truv
$63,250 – $109,250 USD
Remote
mid
about 1 month ago
May be outdated
fintechsupporttech
AI Summary
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Description
What you'll do
- •Own the success and outcomes of Truv’s largest and most complex enterprise customers.
- •Act as a trusted advisor to senior stakeholders across multiple lines of business.
- •Drive adoption and maximize utilization of Truv within large, matrixed organizations.
- •Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems.
- •Design and deliver tailored enablement programs, training, and best practices to accelerate adoption.
- •Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success.
- •Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes.
- •Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts.
Conditions
- •Fully remote
- •Competitive salary and equity package
- •Health, dental, and vision insurance
- •401(k)
- •Flexible time off
- •Work with cutting-edge technology and innovative customers
- •Opportunity to shape the future of financial data access
Requirements
- •5+ years of Customer Success experience in SaaS technology, ideally within data, financial services, or mortgage technology.
- •Deep understanding of the enterprise Customer Success lifecycle and proven ability to deliver measurable client impact.
- •Experience leading large-scale software rollouts at Fortune 500 or financial services organizations.
- •Strong ability to master complex product functionality and translate technical concepts into business value for customers.
- •Skilled at educating, enabling, and training enterprise customers across diverse audiences.
- •Track record of resolving complex customer issues through effective cross-functional collaboration.
- •Familiarity with mortgage, consumer lending, or fintech technology and operations.
- •Background in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processes.
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