Program Manager, Issuing Bank Programs
8.0/10
Cash App
$246,500 – $246,500 USD
Remote
senior
about 1 month ago
May be outdated
fintechmanagementprojectprogram managementstakeholder managementdata analysiscompliancerisk managementAI solutions
AI Summary
The vacancy is well-defined with clear responsibilities and requirements, but lacks some company transparency.
Check Match — Just drop your CV
See your fit for Program Manager, Issuing Bank Programs in seconds.
Description
Program Ownership
- •Serve as the single-threaded leader for the sponsor bank relationship and program.
- •Define and run the engagement model (governance, SLAs, decision rights, change control).
- •Ensure obligations are met and be accountable for program performance, partner satisfaction, and partnership health.
- •Proactively identify opportunities to strengthen the relationship, increase partner value, and create efficiencies and improvements.
Program Governance & Accountability
- •Design and implement clear RACI, intake processes, and cadenced forums (steercos, weekly ops, and QBRs with scorecards).
- •Hold internal and external stakeholders to commitments and timelines.
- •Establish decision-making frameworks that enable speed while maintaining rigor.
Program Execution
- •Own the end-to-end program delivery lifecycle.
- •Ensure timely bank notifications and approvals for incidents and program changes.
- •Maintain a comprehensive requirements & obligations tracker.
Requirements Management & Templatization
- •Build and maintain a centralized requirements management system.
- •Create reusable templates and playbooks for obtaining and fulfilling bank requirements.
- •Continuously refine these tools based on lessons learned and partner feedback.
Program KPI/KRI Ownership
- •Develop and own program-critical KRIs/KPIs.
- •Continuously monitor and report weekly/monthly/quarterly.
Program Optimization & Continuous Improvement
- •Identify systemic issues, failure modes, and inefficiencies in program execution.
- •Drive a culture of continuous improvement across all program workstreams.
Program Roadmap & Strategic Planning
- •Develop and maintain a multi-quarter program roadmap aligned with business priorities.
- •Identify strategic initiatives that improve operational efficiency, reduce risk, and strengthen the partnership.
Stakeholder & Workstream Coordination
- •Coordinate across networks, processors, servicing/Reg E, fraud/risk, compliance, and product teams.
- •Ensure clear communication, aligned priorities, and timely delivery.
AI-Enabled Program Efficiencies
- •Apply AI-assisted routing, documentation, policy checks, knowledge retrieval, and program tracking.
Independent Decision-Making
- •Make timely decisions in ambiguous environments.
Executive Communication & Presence
- •Provide crisp, data-informed program updates, status reports, and strategic recommendations to senior leadership.
Compensation
- •Salary: $246,500 USD / Year.
- •Block takes a market-based approach to pay, and pay may vary depending on your location.
Requirements
Qualifications
- •8+ Years experience in issuing payment cards.
- •Experience with credit card, prepaid & debit cards within the Banking as a Service (BaaS) ecosystem.
- •Background and/or experience with consumer compliance, BSA, and/or risk management within the Banking as a Service (BaaS) ecosystem strongly preferred.
- •Strong bias toward action, evaluation, and pivoting.
- •Must have experience in, and comfort with, working in Slack and GSuite; Airtable experience also is an advantage.
- •AI and automation first solutioning ethos required.
- •Proven experience in account management in the fintech ecosystem.
- •Excellent communication, negotiation, and presentation skills with strong executive presence.
- •Ability to build rapport and trust with Product, Compliance, Legal, First Line Risk and external partners.
- •Strategic and analytical thinking abilities.
- •Capability to manage and prioritize multiple tasks effectively.
- •Strong data analysis skills, with the ability to identify trends, diagnose issues, and recommend data-driven solutions.
- •Experience leading complex, cross-functional projects from initiation to completion.
Loading similar jobs...