Senior Partner Manager, Payments
7.0/10
Polygon
Not specified
Remote
senior
26 days ago
cryptofintechpartnershipsweb3
AI Summary
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Description
What you'll do
- •Own end-to-end relationships with a portfolio of strategic enterprise partners, serving as their primary point of contact post-contract
- •Lead onboarding and implementation for new partners, coordinating across Engineering, Product, and Support to ensure a smooth go-live
- •Run regular partner engagement cadences including monthly check-ins and quarterly business reviews, using AI to prep briefs, surface account signals, and draft follow-ups
- •Identify and execute on upsell and cross-sell opportunities across Polygon Labs' product suite to drive expansion revenue
- •Monitor account health, track adoption metrics, and use AI-assisted analysis to flag and resolve risks before they become churn
- •Act as the escalation point for partner issues including billing, account inquiries, and audit-related requests
- •Represent the voice of the partner internally, bringing structured feedback to Product, Engineering, and Sales to influence roadmap and go-to-market decisions
- •Contribute to revenue tracking, renewal forecasting, and reporting to internal leadership
- •Build and refine AI-powered workflows that compound your output over time, from QBR prep to account research to partner communications
Conditions
- •Remote first global workforce
- •Industry leading Medical, Dental and Vision health insurance*
- •Company matching 401k with 3% match*
- •$1,500 Home Office Set Up Allowance (life-time max)
- •$200 AI Allowance Program
- •$75 Monthly internet or phone reimbursement
- •Flexible Time Off
- •Company issued laptop
- •Egg freezing, mental health, and employee wellness benefits
*In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific.
*401k is for United States employees only
Requirements
- •8+ years of experience in B2B account management, customer success, or relationship management
- •Proven track record managing enterprise clients in fintech, payments, SaaS, or a related technical environment
- •Strong ability to build and maintain relationships with senior and executive stakeholders
- •Experience owning commercial outcomes, renewals, retention, and expansion
- •Clear, structured communicator who can translate complex concepts for both technical and non-technical audiences
- •Demonstrated fluency with AI tools in your day-to-day work, with concrete examples of how you use them to move faster, think sharper, or scale your coverage
- •High learning velocity, you pick up new tools, products, and domains quickly and adapt your workflows accordingly
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