Senior VIP Relationship Manager

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto!

• •Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
• •Drive KPIs across revenue, trading volume and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
• •Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive.
• •Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust.
• •Execute programmes and initiatives that increase client activity, trading and assets on platform.
• •Leverage blockchain analytics, trading data and client insights to inform revenue-generating efforts and strategic decision-making. Partner with product, marketing and client service teams to champion new efforts that drive private client growth and loyalty.

• •5+ years of experience in relationship management, account management or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals.
• •Deep understanding of trading product solutions, including spot, margin and futures trading, as well as OTC trading and lending.
• •Ability to be scrappy, bold and unafraid to explore alternative and creative solutions to achieve results.
• •Highly data-driven, with expertise in analysing KPIs such as client portfolio revenue, trading volume and assets on platform.
• •Strong personal network within the crypto industry, particularly across HNWIs.
• •As a true degen, you bring deep knowledge of cryptocurrency ecosystems, their players, frameworks and market dynamics beyond just blue-chip tokens.
• •Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements.
• •Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends.
• •Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
• •Ability to travel up to 15% of the time to visit clients and attend events.
• •Fluency in English is required.