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C

Technical Support Leader

8.0/10

Coins

$82,000 – $138,000 USD
Hybrid
senior
about 1 month ago
May be outdated
cryptosupporttechtechnical supportteam managementcommunicationproblem solvingblockchain

AI Summary

The vacancy is well-structured with clear responsibilities and compensation, but lacks some details on technology and company links.

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Description

Key Responsibilities

  • •Build, manage, and develop the technical support team.
  • •Formulate team OKRs, performance assessment standards, and talent training plans.
  • •Arrange daily work assignments and supervise work progress.
  • •Establish a team knowledge sharing mechanism and organize technical training.
  • •Establish and improve the technical support process.
  • •Optimize the technical support channel.
  • •Lead the team to handle complex technical issues.
  • •Track and analyze technical support data.
  • •Ensure professional, timely technical support for platform users and partners.
  • •Ensure compliance with company regulations and industry norms.
  • •Cooperate closely with other departments.

Conditions

  • •Join a fast-growing organization with opportunities for career advancement.
  • •Work cross-functionally to improve customer experience.
  • •Be part of a culture that welcomes new ideas backed by data.

Requirements

Requirements

  • •5+ years of technical support or related work experience, including 2+ years of team management experience.
  • •Proficient in computer operation and common technical tools.
  • •Familiar with technical support processes and tools.
  • •Excellent team management, communication, and coordination skills.
  • •Strong sense of responsibility and good pressure resistance.
  • •Proficient in oral and written English.
  • •Bachelor’s degree or above in computer science, information technology, or related majors; relevant professional certifications are preferred.
  • •Preferred experience in technical support management in digital currency or payment industries.
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