Vice President of Technical Services
7.0/10
CaptivateIQ
$51,750 – $86,250 USD
Remote
lead
27 days ago
tech
AI Summary
The vacancy is well-defined with clear responsibilities and compensation, but lacks details on tech stack and company links.
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Description
What you'll do
- •Lead and unify Professional Services, Technical Support, and Customer Education under a single strategic vision.
- •Design and scale technical service delivery to reduce dependency on support and accelerate customer time-to-value.
- •Drive self-service enablement, AI-powered guidance, onboarding, and product education at scale.
- •Ensure world-class enterprise delivery while enabling customers to self-solve with confidence.
Requirements
Who you are
- •Experienced executive leading professional services, technical support, and customer education in a SaaS or enterprise platform environment.
- •Strategic thinker with a track record of building scalable service delivery models and driving customer enablement at scale.
- •Strong collaborator who can align cross-functional teams to a common vision and outcomes.
Requirements / Qualifications
- •Significant leadership experience in professional services, technical support, and customer education for a SaaS or tech-enabled services company.
- •Proven ability to design scalable, AI-powered self-service enablement and customer onboarding programs.
- •Demonstrated track record of delivering enterprise-level service delivery with high customer satisfaction and time-to-value.
- •Excellent cross-functional leadership and communication skills, with experience reporting to senior leadership (e.g., SVP level).
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